Sofia Varela

For eCommerce DTC brands shipping frozen or refrigerated products, their carrier isn’t just a logistics partner—it’s part of the customer experience. No matter how good your product is, if your order shows up late, thawed, or damaged, you’ve lost the sale and your customer’s trust. Cold-chain shipping leaves zero margin for error. That’s why choosing … Read more

Shipping is one of the most critical aspects of running a direct-to-consumer (DTC) brand—for perishable goods, the stakes are even higher. Every delay, failed delivery, and packaging mistake doesn’t just cost money—it leads to spoiled products, lost customers, and damaged trust. The right shipping strategy keeps your products’ quality intact, reduces waste, and maximizes margins. … Read more

In eCommerce, acquiring a customer is just the beginning. The real challenge? Keeping them. That’s where Customer Lifetime Value (LTV) comes in—a metric that determines how much gross margin a customer generates over time. One of the biggest factors influencing LTV is delivery. A seamless delivery experience can turn a first-time buyer into a loyal … Read more